Stampifi
Refund Policy
This Refund Policy explains how refunds work for paid Stampifi merchant subscriptions.
Summary
Stampifi Starter–Scale merchant subscriptions are purchased through the App Store or Google Play. Refund requests for those purchases are handled under the policies of the store used for the purchase and applicable law. Enterprise is handled under a separate business agreement. Stampifi is free for customers.
App Store purchases
If your subscription was purchased through the App Store, refund requests are submitted to Apple. Apple determines refund eligibility and processes approved refunds under its policies and the rules that apply to your country or region.
Google Play purchases
If your subscription was purchased through Google Play, you can request a refund through Google Play's refund process. Eligibility may vary based on the purchase, how much time has passed, your region, and applicable law.
Enterprise and legacy billing
Enterprise refund terms are governed by the applicable business agreement. Some merchant accounts that remain on the previous billing path may still be managed through Paddle. For those accounts, contact [email protected] so we can review the billing path and direct the request appropriately.
Incorrect, duplicate, or unauthorized charges
If you believe you were charged the wrong amount, charged more than once, or do not recognize a charge, contact the relevant payment provider and Stampifi support. We can investigate your Stampifi account and subscription state, but Stampifi does not store full payment-card details.
Cancellation versus refund
Canceling a subscription and requesting a refund are separate actions. Cancellation affects renewal according to the payment provider's rules and the subscription state; it does not by itself guarantee a refund for a charge that has already been made.
Your rights
This policy does not limit mandatory statutory rights or other rights that cannot be waived under applicable law.
Contact
For questions about billing, subscriptions, or refunds, contact [email protected]. If the purchase was made through the App Store or Google Play, tell us which store was used so we can point you to the correct process.